We’re sorry if you’re experiencing an issue using the website / app. Please review and select from the options below and we’ll help you get sorted as quickly as we can. You can also email us by clicking “General Support Ticket” above or below or start a live chat on the bottom right corner of your screen.
FAQ’S
Who is the Primal Fit App suitable for?
Primal Fit is suited for anyone who’s just starting out to the seasoned gym rat who just wants to switch it up and add some variety to their routine.
Also, if you have any injuries, health concerns or you are pregnant/recently had a baby, please contact a medical practitioner for advice before starting any of the workouts.
What are the benefits of Primal Fit app?
In Primal Fit, you’ll have access to some of the most unique kettlebell and minimal equipment routines that will help you build functional strength, mobility, conditioning, as well as nutritional guidance to help you transform your physique and fuel your performance.
When do I start paying the subscription fee?
The great news is you are only charged once your Free Trial has finished! Once it’s finished, you will automatically be charged for the first subscription period.
To stop the subscription from automatically billing, you must cancel your subscription before the last day of the Free Trial.
By downloading this app, have I automatically started paying any fees?
Nope! You are not charged simply by downloading the app.
You are free to navigate and explore the app to get a feel of the content within, and you are also able to watch any preview videos that are available.
I can log into the app but I am having an issue playing videos or accessing content
We are sorry you are experiencing an issue accessing content. Please submit a support ticket here or email us at [email protected]
Can I access my account on another device (i.e. if I purchased the app on an iPhone, can I access my account on Android?)
Yes. Simply download the app from the App Store for that device, and log in using your account. Vise Versa.
How long did it take Eric to achieve his physique and fitness level?
I have been training for over 15 years.
How do i start the “Free Trial”? How does it work?
Just like it says, you have a 14 day free trial period to view and interact with my content at no cost.
Once you’ve created your account, the Free Trial will start automatically, and you will be able to access all the parts of the app that are included within the Free Trial.
Please note that not all content may be included as part of the Free Trial. (i.e Premium Programs / Courses)
How do I cancel my subscription?
If you first signed up on the website, then you will need to cancel your subscription by logging into your account on the website and navigate to EricLeija.com/my-account and click on the subscriptions tab.
If you signed up via an in-app purchase, then all in-app subscriptions are managed by Apple, Google, and Roku. To cancel your in-app subscriptions please follow the instructions for your device below:
Apple
Tap here via your iPhone/iPad
Android
Tap here via your Android/Tablet
Roku
To cancel your Roku subscriptions then please follow the instructions below
https://support.roku.com/article/208756478-how-do-i-manage-or-cancel-a-subscription
Can I get a refund?
If you signed up via the website, please contact the eric@ericleija.com for a refund.
All in-app subscriptions and purchases are managed by Apple for iOS and Google for Android. If you would like a refund for any reason, then you will need to contact them on the links below.
I am a total beginner! How will I know how to do each exercise?
In my app you can use the search function to look up exercises and view a demonstration and a detailed instructional video so you can nail your form. If you can’t find an exercise you can always email me and I’ll get back to you ASAP to help you keep crushing it.
I am having an issue logging into the app with my account Login details
Please submit a support ticket here or email us at [email protected]
I have a question about casting to my tv using airplay, chromecast, or apple / Roku Tv
To use AirPlay and Chromecast, make sure you are within range and connected to the devices or network.
When you’re playing a video inside the app / vid-app, look for the icon of the device you’re trying to connect to in the bottom right of the video.
Press the icon it will connect! If it doesn’t, please check your connections.
If you are still having issues please submit a support ticket here or email us at [email protected]
I would like help with an issue or problem I'm having with my app or I would like to give some feedback
We are sorry you may be experiencing an issue or you may be here to share some feedback. To do so, please submit a support ticket here or email us at [email protected]
Having trouble with the App and can’t find your answer above?
Are you Ready to get started?
No charge until your 14-day trial ends.
Cancel anytime.
BEST VALUE
YEARLY
$174.99 USD/year
14 Day Free Trial
$0.48/Day + 3 Months Free
1000+ Instructional Videos
At Home Daily Workouts
Full Gym Daily Workouts
Exclusive Content & More
FLEXIBLE PLAN
Monthly
$19.99 USD/month
14 Day Free Trial
$0.67/Day, Cancel Anytime
1000+ Instructional Videos
At Home Daily Workouts
Full Gym Daily Workouts
Exclusive Content & More
